INTEGRATED ANNUAL REPORT FOR MULTICHOICE SOUTH AFRICA HOLDINGS (PTY) LTD AND PHUTHUMA NATHI INVESTMENTS (RF) LTD

OUR BUSINESS MODEL INPUTS – What we use to create value OUTPUTS – What we deliver Financial capital MultiChoice South Africa is a for-profit company. We buy goods and services, provide employment and pay taxes and invest in our corporate citizen programmes. We contribute to economic growth, employment and development opportunities in the communities in which we operate. Manufactured capital To operate effectively we require offices, contact centres, distribution networks, vehicles, inventory, public infrastructure and specialised equipment and technologies. Intellectual capital Our business revolves around the acquisition and development of content, patent, copyright and trademark rights, and industry and market know-how. Human capital Employees are essential to our business as employee skills and experience are needed to drive our business forward. Social and relationship capital The group is a proud contributor to South Africa. We see beyond business priorities and deliver value to stakeholders by adding economic value, enhancing our employees’ lives and making a lasting impact on communities. Our initiatives aim to deliver real benefits to the communities in which we operate while being mindful of our planet’s sustainability. The nature of our operations means we connect with people from all walks of life and our involvement goes beyond our core business. Natural capital We rely on continued electricity usage, which includes other fuels consumed, like diesel generators during electricity outages. Many of our employees are based in regions where water usage and waste removal are primary concerns. 10  MultiChoice South Africa Holdings Proprietary Limited integrated annual report 2019 WHO WE ARE