INTEGRATED ANNUAL REPORT FOR MULTICHOICE SOUTH AFRICA HOLDINGS (PTY) LTD AND PHUTHUMA NATHI INVESTMENTS (RF) LTD

Technology Investing in new technologies and platforms Our platforms are designed to reach a large population of viewers across a range of consumer devices, from premium to mass market. We are at the forefront of anti-piracy techniques to safeguard our business. We continuously explore a variety of new technologies to enhance customer experience, including voice control, self- service platforms and AI. Other advancements include automated mechanisms that enhance the quality of our broadcast content and improve our production processes. We take the threat of cybersecurity breaches seriously and have invested in various technology and process improvements. Our competitive landscape is fierce with global players such as Netflix, Amazon, YouTube, Facebook and iFlix offering alternatives in our territories. In addition, local streaming players like Kwesé, Cell C black and Vodacom VideoPlay have emerged. A significant differentiator for the MultiChoice South Africa group is the advanced functionality of the DStv Explora, supporting better video-encoding technology and enhanced functionality, including streaming of our Showmax service which is available via an internet-connected Explora. Our customers can add the monthly Showmax subscription to their DStv account. 39 MultiChoice South Africa Holdings Proprietary Limited integrated annual report 2019 OUR PERFORMANCE