INTEGRATED ANNUAL REPORT FOR MULTICHOICE SOUTH AFRICA HOLDINGS (PTY) LTD AND PHUTHUMA NATHI INVESTMENTS (RF) LTD

OUR PEOPLE continued Talent management Our intention is to grow our reputation as an employer of choice. We achieve this by hiring experienced specialists in key areas of our business, and developing a robust internal pool of talent to deliver on our strategy. Our talent management practices are founded on principles of transparency and equal opportunity in our hiring, performance and promotion criteria. We enable transformation with preference offered to candidates from historically disadvantaged and under- represented groups. We obtain a holistic view of the health of our talent pool through peer performance engagement and assessment insights which, in turn, support our talent development, career path selection and succession plan efforts. We actively focus on improving the employee experience journey and use social media engagement and early supportive networks to improve team cohesion. Our collaboration with educational institutions is a critical enabler of talent recruitment, and we also use targeted campaigns to attract experienced candidates. We developed mature sourcing strategies and retention approaches to secure scarce skills in the storytelling and digital space. Skills development and training At MultiChoice South Africa, we recognise the importance of facilitating ongoing professional development for our employees. We expanded our development offering to specific groups such as early talent, specialist experts and fast-track employees by providing training in creative storytelling, customer experience, digital technology, data science and leadership for the modern age. Development is encouraged through consistent dialogue between leaders and teams, including mentoring, rotational programmes, and on-the-job development experiences. We recorded 29 670 enrolments on our learning platform with the average number of courses taken on at a high of 5.2 per learner. The majority of these courses are focused on compliance, engineering, technology and product, followed by customer and service operations. Our international platform includes language learning as well as technical and 43 MultiChoice South Africa Holdings Proprietary Limited integrated annual report 2019 OUR PERFORMANCE