INTEGRATED ANNUAL REPORT FOR MULTICHOICE SOUTH AFRICA HOLDINGS (PTY) LTD AND PHUTHUMA NATHI INVESTMENTS 2 (RF) LTD

MATERIALITY Determining our material matters The material matters raised in our integrated annual report are issues on the board agenda that are methodically discussed and addressed. In addition, we consider the impact of our material matters on our business and our ability to create value for shareholders and other stakeholders. In determining our reporting content, we are guided by our business strategy, risks, our operations and the concerns of our stakeholders Our material matters For FY2019, we identified the following material matters: Our operations This includes information about the performance of our brands, our content and technology innovation in our business  30 Our people This includes information about our performance in relation to employee engagement, talent management, skills development, diversity and aspects of employee health and wellbeing  40 Our customers This includes information about our customer service and loyalty performance as well as customer engagement  46 Our regulatory landscape This includes information on our approach to regulatory changes, as well as recent developments in the regulatory landscape  48 Our social and environmental contributions This includes information about the impact of our social investments and contributions, as well as our impact on the environment  50 13 MultiChoice South Africa Holdings Proprietary Limited integrated annual report 2019 WHO WE ARE