INTEGRATED ANNUAL REPORT FOR MULTICHOICE SOUTH AFRICA HOLDINGS (PTY) LTD AND PHUTHUMA NATHI INVESTMENTS (RF) LTD

How we engage our stakeholders Issues raised by stakeholders Our response Content providers w w Face-to-face meetings w w Telephonic conference calls and email communication w w Attendance at industry conferences w w Rights acquisitions w w Fees and advertising revenue w w Qualifying content and encryption w w Platform security and content protection w w Reporting – performance data and customer numbers w We negotiate within approved mandates w Where fees are too high or content is not resonating with particular customers, we may look at terminating or renegotiating terms of contracts w We consider issues raised by rightsholders (eg device usage rules) and adjust our business approach to align with international norms Employees w w Workplace forums w w Employment equity committees and trade union engagements w w Direct engagements w w Office Vibe live engagement tracking and anonymous employee feedback w w Culture Amp engagement survey w w Pulse survey provides management insight into action items from Culture Amp survey w w Manager interventions w w Peer-to-peer interventions w w Wellness and workspace w w Restructure and potential retrenchments w w Union recognition w w Salary and benefits negotiations w w Career acceleration, development and recognition w Meaningful restructure consultation and involvement w Meaningful salary and benefits negotiations w Employee benefits w Onsite wellness benefits 15 MultiChoice South Africa Holdings Proprietary Limited integrated annual report 2019 WHO WE ARE