INTEGRATED ANNUAL REPORT FOR MULTICHOICE SOUTH AFRICA HOLDINGS (PTY) LTD AND PHUTHUMA NATHI INVESTMENTS (RF) LTD

How we engage our stakeholders Issues raised by stakeholders Our response Media w w Direct engagement through one-on-one interviews and press conferences w w Events and launches, including media showcases w w Press releases, editorials and general articles w w Responding to media queries w w Business media: Naspers unbundling and MultiChoice Group’s JSE listing; MultiChoice corporate governance; MultiChoice ethics and leadership w w Content media: Shows on DStv; new channels; ANN7 and bid for new news channel; value of DStv; comparison to other services w w Consumer media: Related to consumer issues, eg price increases, billing issues, value of DStv, comparison to other services w w Technical media: Continued support, eg Android TV boxes, DStv service offering, comparison to other services w Business media: One-on-one engagement, press conferences, ongoing answering of queries and statements issued w Content media: Weekly DStv Scoop newsletter, press releases, articles, launch events and channel engagement to market our offerings w Consumer media: Regular weekly interaction and twice-yearly visits in person, ongoing engagement on queries w Technical media: Regular interaction and interviews, press releases and articles 17 MultiChoice South Africa Holdings Proprietary Limited integrated annual report 2019 WHO WE ARE