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The general entertainment genre was further

enhanced with the premieres of Chicago

Justice and Man in the Orange Shirt, as well

as My Kitchen Rules South Africa featuring

chefs David Higgs and J’Something.

With numerous shows on production break

in December, we added variety to the holiday

schedule with specials such as Cirque Du

Soleil: La Nouba, Hairspray Live, Phantom

of the Opera, Miss Saigon, Michael Bublé’s

Christmas in Hollywood, Royal Variety

Performance 2016 and M-Net's 30th Birthday

Celebration.

Pop-up channels continued to perform well

and included: M-Net Inspire; M-Net Movies

Bond; M-Net Movies Fast and Furious; M-Net

Binge, an ad-free weekend channel that

featured popular titles such as The Night Of,

Westworld, Grey’s Anatomy and Game of

Thrones; and the M-Net Movies Bucket List

that was a four-week blockbuster countdown

of 100 movies to see before you die.

The 1000 Movies Collection remained a key

driver for Catch Up Plus downloads and

Explora sales during the year.

General entertainment

A key competitive advantage for our group

is providing content that resonates with

our customers. Our general entertainment

channel, M-Net, aims to become the leading

African storyteller in the world. To this end,

the company needs to deliver flagship general

entertainment channels for key markets to

differentiate MultiChoice from its competitors,

increase the focus on local stories in local

languages, and deliver audience growth in

the linear and non-linear environments.

The consolidation of M-Net 101 and M-Net

Edge reduced repeats and delivered cost

savings. Scheduling improvements to

M-Net Movies Zone increased ratings, and

a customer satisfaction survey carried out

in April 2017 recorded a 15% drop in repeat

complaints after introducing the reduced

repeat strategy.

During the year viewers welcomed the

anticipated return of: This Is Us, a number-

one show in the US; the much-anticipated

American Gods, which the critics have

likened to Game of Thrones; America’s Got

Talent (season 12); Ray Donovan (season 5);

American Crime (season 3); Game of Thrones

(season 7), with 55% higher ratings than

season 6; Suits; and the big local reality show

The Voice South Africa.

Friday nights saw the highest increase

in performance with the return of the

MasterChef Australia daily strip at 18:00,

leading into a new season of The Voice

(US) at 19:00. The reality combination has

increased the day’s performance month on

month.

Our operations

(continued)

MultiChoice South Africa Holdings Proprietary Limited

Integrated annual report 2018

37

Our material matters

(continued)