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OPERATIONAL REVIEW
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MultiChoice South Africa Holdings Proprietary Limited
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Integrated annual report 2017
RISK MANAGEMENT REVIEW
Risk management enables MultiChoice to
actively anticipate and respond to potential
risks that may affect our achievement of
strategic objectives. In evaluating risks, we
perform process reviews and data analytics,
identify and monitor key risk indicators, evaluate
market information and loss data, plan
scenarios, analyse portfolios and obtain
feedback from managers on how evaluated risks
will be remediated.
Risks are proactively managed and reported,
together with risk responses and controls. Risk
management is implemented from the top
down, aligned to strategy and objectives, but
integrated into business processes to achieve
departmental objectives. Results of risk
evaluations throughout the business inform
risk discussions at executive and board level.
The chief executive of cer is responsible to the
board for the enterprise-wide management of
risk. The risk and audit committees have
oversight of risk management processes on
behalf of the board, which remains accountable
for delivering against the strategy, and therefore
managing risks that may jeopardise strategic
objectives. The risk committee reviews and
evaluates key risks and the appropriateness
of mitigating actions. The risk management
framework and policy, plan and budget are
reviewed annually and risk reporting is provided
at each meeting of the committee. Management
is supported by the group risk function to ful l its
responsibility for the day-to-day management of
risk, and to ensure risk management processes
are continually improved.
A detailed risk register, with risk de nitions,
potential impacts, risk tolerance statements
and mitigating actions, as well as a heat map
demonstrating the relative positioning and
movement of risks facing the group, are
reviewed and commented on by the risk
committee twice a year, and then recommended
to the board for approval.
RISK PROFILE
The risk pro le of the group is based on its
risk-bearing capacity and risk tolerance, which
is managed within certain risk parameters to
ensure compliance with the board’s direction.
Results from the enterprise-wide risk
management process are integrated into the
business’s strategic, operational, reporting and
compliance activities, and form part of ongoing
management responsibilities.
OUR STAKEHOLDERS
Our stakeholders have a signi cant in uence
on how we manage our business and how we
manage risks.
The group has a range of stakeholders whose
concerns in uence our material issues.
CUSTOMERS
The group has several points for customer
engagement, including:
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contact centre
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SMS, and
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social media platforms (DStv Forum, Twitter
and Facebook).