INTEGRATED ANNUAL REPORT FOR PHUTHUMA NATHI INVESTMENTS (RF) LIMITED

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OPERATIONAL REVIEW (CONTINUED)
MultiChoice South Africa Holdings Proprietary Limited / Integrated annual report 2017 55 v
RISK MANAGEMENT REVIEW (CONTINUED)
Materialissue Description Mitigation
Stakeholder
impacted
Strategic objective
impacted
Disruption and competition
Strategic and
operational
à Technological
advances
continue to
disrupt the
traditional
content
consumption
market by
increasing
consumption
platforms
à Disruption is
enabling
increased
competition
à Ongoing
proliferation of
competitors
– local,
continental and
international via
internet-delivered
services
à Increased strategic focus
on technological
developments and
capabilities
à Emphasis on DStv’s fresh,
exclusive content,
BoxOf ce, Catch Up and
DStv Now
à Cooperation and
integration with Showmax
à Industry
à Customers
à Shareholders
Growth in customer
numbers
Businesscontinuity
Strategic and
operational
Broadcast and
customer service
interruptions
à Offsite disaster-recovery
site for broadcasting and
key IT systems in place
à External assurance over
resilience of bre
networks
à IT governance
compliance monitored
à Customers
à Shareholders
Growth in customer
numbers
Ensure compliance
with legislation and
governance frameworks
Technology
Operational
Technology failures
in key strategic
services may affect
customer
acquisition and
retention
à Speci c focus on
assessing key systems
that support strategic
services to proactively
identify potential points
of failure
à Customers
à Shareholders
Growth in customer
numbers
Ensure compliance
with legislation and
governance frameworks
Cyber
Strategic and
operational
Exposure of the
group’s information
assets through
cyber breach may
cause nancial and
reputational damage
à Signi cant focus on
continually improving
cyber security
à Content
providers
à Customers
à Shareholders
Ensure compliance
with legislation and
governance frameworks