Materiality

Overview

In determining our reporting content, we are guided by our business strategy, risks, our operations and the concerns of our stakeholders

Determining our material matters

The material matters raised in our integrated annual report are issues on the board agenda that are methodically discussed and addressed. In addition, we consider the impact of our material matters on our business and our ability to create value for shareholders and other stakeholders.

Our material matters

	For FY2019, we identified the following material matters:
	Our operations This includes information about the performance of our brands, our content and technology	29
	Our people This includes information about our performance in relation to employee engagement, talent management, skills development, diversity and aspects of employee health and wellbeing	37
	Our customers This includes information about our customer service and loyalty performance, as well as customer engagement	44
	Our regulatory landscape This includes information on our approach to regulatory changes, as well as recent developments in the regulatory landscape	48
	Our social and environmental contributions his includes information about the impact of our social investments and contributions, as well as our impact on the environment	50