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MultiChoice South Africa Holdings Proprietary Limited
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Integrated annual report 2017
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REVIEW
(CONTINUED)
COMBINED CHAIR AND CHIEF EXECUTIVE’S
REVIEW
(CONTINUED)
SuperSport continued to strengthen its position
as arguably the best aggregator of sport content
globally. Signi cant investments in local and
international content on all platforms ensured
customers were entertained in multiple
languages across our broadcast territory.
We are also concentrating on customer retention
and service as well as general cost control
across the group. Various initiatives are in place
to drive customer retention, including: promoting
DStv Explora sales through the ‘Price Lock’
campaign, promoting xed-term contracts and
streamlining the payment and collections
process to help customers stay connected. We
will continue to drive the move to connected
Exploras by introducing an improved wi-
connector, and reducing churn by promoting
value-added services and DStv Now.
Pivotal to improving our overall customer service
is helping customers to help themselves through
self-service platforms and applications, reducing
the need to make calls to the call centre. We are
also focusing on upskilling our customer-facing
employees through the School of DStv to
eliminate errors at the service level, and also
eliminate system failures.
We want to give our customers uninterrupted
viewing. To ensure this happens, we have
successfully launched the IS20B satellite,
satisfying disaster-recovery requirements and
providing increased transponder capacity to
grow content and high-de nition offerings.
We sold our bre network operator,
SmartVillage, to Mobile Telephone Networks
after the transaction was approved by the
Competition Commission in November 2016.
Our internet service provider, MWEB Connect,
entered into an agreement with Dimension Data
to sell the MWEB business to Internet Solutions.
The competition authorities have approved the
transaction and the sale was effective
31 May 2017.
DIVIDEND
The board considered several factors in
recommending a dividend this year: the tough
economic environment in South Africa which
was compounded by the weak exchange rate,
rising costs, investment in new technologies,
and the higher cost of local and international
content.
In the year ahead, we expect the local
trading environment to remain challenging and
it could take some time before plans we are
implementing to grow the base and optimise
our spend, have a material positive impact.
VA232
Int ls t 33
Intelsat 36
INTELSAT 36
CUSTOMER
Intelsat
PRIME CONTRACTOR
SSL (Space Systems/Loral)
MISSION
Communications
MASS
3,253 kg. at liftoff
STABILIZATION
3 axis
DIMENSIONS
5.2 m x 3.1 m x 3.4 m
PLATFORM
1300 bus
PAYLOAD
34 Ku-band transponders and 10 C-band transponders
ONBOARD POWER
15.8 kW (end of life)
DESIGN LIFE
More than 15 years
ORBITAL POSITION
68.5° East
COVERAGE AREA
Sub-Saharan Africa and South Asia
Ò
Launched the IS20B
satellite providing more
transponder capacity
to grow content and
high-de nition offerings.