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OPERATIONAL REVIEW
(CONTINUED)
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MultiChoice South Africa Holdings Proprietary Limited
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Integrated annual report 2017
customer management system. These
improvements resulted in our customer-care
employees receiving over 340 000 hours of
internal training during the prior year, which is
the main reason for total training hours reducing
in the current year. Total training received by
employees in the year is shown below:
Our transformation initiatives are outlined below:
Ò
Ownership – a catalyst for equity
: We
recognise the key role that owning economic
assets plays in reducing wealth and income
inequality. Through our Phuthuma Nathi
broad-based share schemes, we have
shared the success of our business with
thousands of South Africans. Via a
combination of shareholding in Naspers and
the Phuthuma Nathi share schemes, black
South African individuals and groups have a
55,75% economic interest in the group.
Ò
Preferential procurement:
Our preferential
procurement programme supports the
development of small, medium and
micro-enterprises (SMMEs). The group
consolidates its buying power in South Africa
in a centralised bargaining company,
CommerceZone (our eprocurement solutions
company). Suppliers’ BBBEE performance is
evaluated against speci c criteria and they
are expected to boost their annual BEE
Our people
(continued)
Ò
Total training hours* for
2017
415 132
*Includes total leadership training hours
(2016: 475 895)
SUPPLIERS ANDTRANSFORMATION
Focus on socio-economic transformation
Transformation
Entities in the MultiChoice group are subject to
the information and communication technology
(ICT) sector codes, which underwent signi cant
amendments in the past nancial year to align
with the Department of Trade and Industry’s
revised generic codes of good practice on
BBBEE.
These revisions have introduced stricter ratings
criteria for companies in the ICT industry.
Despite the challenges presented by having
to realign several of our transformation
programmes to the new ICT codes, we are
proud to have achieved a level 1 BBBEE rating.
We remain dedicated to our transformation
programmes and playing a key role in
transforming our industry.