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MultiChoice South Africa Holdings Proprietary Limited
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Integrated annual report 2017
35
v
OPERATIONAL REVIEW
(CONTINUED)
Internal environment: Culture and governance
CUSTOMER FOCUSED
HUMBLE
AUTHENTIC
RESPECTFUL
AGILE
COURAGEOUS
TEAM PLAYERS
ENERGETIC
RESULTS DRIVEN
W
a great customer and viewer experience.
We show vulnerability. We ask for help, invite others in, and
pay attention to their knowledge, expertise and wisdom.
We value transparency and endeavour to build trust in
relationships. We put all the issues on the table.
We treat everyone in the organisation with dignity and
respect.
We seize new opportunities quickly and act decisively while
remaining focused on our strategy. We allow room for instinct
in decisionmaking.
honest conversations about people and performance. We
challenge mediocrity.
We collaborate to co-create solutions that will move the
group forward, putting company goals before our own.
We are tuned in and passionate. We remain composed and
rtainty.
We are accountable and hold others accountable too.
Delivery and execution are key – we put our bodies on the
line to get things done.
THE MULTICHOICE GROUP
LEADERSHIP CHARTER
LEADING WITH CHARACTER
We confront dif cult issues, make tought decisions and have
We give employees with
disabilities specialised
equipment (or adapt
existing equipment), we
reorganise workstations,
adjust work schedules
and adapt training and
assessment materials
to accommodate all
employees, as required.
As a multicultural
organisation, we respect
and embrace diversity
as demonstrated by our
multicultural employee
complement and rolling
ve-year diversity and
employment equity plan.