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Customer service initiatives
Satis ed customers
6
Ò
#CustomerFirst strategy engrains
customer experience into our organisational
fabric.
Ò
Prioritise payments, self-service and
customer relationship management.
Ò
Launched #99 programme to embed
customer- rst approach.
Ò
Regular in eld research to further understand
our customers’ needs.
OPERATIONAL REVIEW
(CONTINUED)
w
40
MultiChoice South Africa Holdings Proprietary Limited
/
Integrated annual report 2017