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Currently viewing: Empowering small-business owners | Next: Introduction

Supporting small business

Empowering small-business owners

Golani Phiri and Angie-Marie Bwalya form part of the growing network of accredited DStv-GOtv installers and MultiChoice agents in Zambia. They share their inspiring stories on how their passions drove them to seize the opportunity of being service providers to MultiChoice.

7 052

accredited installers

accredited installers
2 912

independent service providers

accredited installers

Case studiesGomani Phiri

Gomani Phiri, with his penchant for fiddling around with technological devices, has literally 'fidgeted' his way into greener pastures.

"As a child I always wanted to fix things. Whatever broke down at home, I would play around to see how I could fix it," recalls Phiri.

Born in 1978 in Luanshya, he was part of a family of nine siblings - five boys and four girls. As a young man, Gomani enjoyed fidgeting with the installation of their home decoder and satellite dish whenever it had challenges with the signal, and surprisingly, it would start working again.

"I realised I could do the work obviously with more practice. So, I decided to venture into installation work. Although I had very little experience, I took the chance and left my then full-time job."

Without knowing that he could be accredited with MultiChoice for his talent, Gomani started installing DStv kits for people in the Ndola area.

"It was not as rosy as I thought in the beginning because it was difficult for people to trust that I could do the job perfectly especially without the accreditation from MultiChoice."

One day he met Collins Chisenga from MultiChoice's Technical and Field Services. Collins was highly impressed with a disk kit installation that Phiri had undertaken for a commercial customer. When he discovered Phiri was not an accredited installer, Chisenga promptly registered him for training at MultiChoice in Kitwe and Phiri received accreditation soon after.

Gomani Phiri

Phiri is married with four wonderful children. His first-born daughter finished high school will be pursuing further studies in college. "My children are in school because of this partnership with MultiChoice. Our lives have changed for the better and l am able to make enough money in a week that I would not make in a month. I am happy about what I do," says Phiri.

Case studiesAngie-Marie Bwalya

Angie-Marie Bwalya resides in Zambia's Copperbelt town of Mufulira. MultiChoice services were in great demand, but no services readily were available. Bwalya always wanted to be an entrepreneur, and so, in 2015, she decided to launch Zelna, her MultiChoice Agency business.

"As a creative person with potential to see opportunities where there is a crisis, I noticed that one of the challenges people from Mufulira were facing was making subscription payments to MultiChoice. I then thought of how I would help and created an opportunity of being a MultiChoice Agent," she explains.

Bwalya’s thriving agency has expanded its service offering over the years to add more value to the miners. Aside from resolving customer issues and complaints, it also offers technical assistance to subscribers.

Zelna Multichoice Agent

"My life now is better than it was before because I have benefited a lot from MultiChoice. I have grown in so many ways more so in terms of how to run a business."

Her four employees have similarly benefitted by being employed and receiving training from MultiChoice. Not content with her significant achievement, Bwalya is keen to expand beyond Mufulira and is considering opening branches in Kitwe and in other neighbouring towns.

Generate your own report
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Generate your own report

You can create your own custom PDF version of the report.

Select your areas of interest from the list below and submit your selection to create a PDF ready for you to download.

About us
About us
Our ESG strategy
CEO's message
A word from our regional leadership
The next generation of storytellers
The next generation of storytellers
The MultiChoice Talent Factory
Case study: MultiChoice Talent Factory partners with Canon to run filmmaking workshops
Case study: Florence Rapeu
MTF Highlights
MTF success stories across Africa
Promoting local content
Promoting local content
Case study: The 8th Africa Magic Viewers Choice Awards celebrated over eight days
Case Study: East African content featured in Maisha Magic Movie Festival
Case study: Partnership with Namibian Broadcasting Corporation injects impetus for Namibian content
Case study: Abol TV celebrates 1st year anniversary
Celebrating diversity
Celebrating diversity
MultiChoice transformation initiatives
Female profiles
Supporting small business
Supporting small business
MultiChoice Innovation Fund
Enterprise Development Trust
Empowering small-business owners
Bolstering sport participation in Africa
Bolstering sport participation in Africa
Sports in South Africa
SuperSport starts broadcasting Ethiopian Premier League
Reaching into our communities
Reaching into our communities
Partnerships for good
Our regional social investments
Technology / Digital forward